Last updated: April 2026
Specter Automations Ltd is a company registered in England and Wales. Contact: admin@specterautomations.com.
We collect information you provide directly — your name, email address, business name, and any details you share when contacting us or using our services.
If you use our demo or platform, we collect session activity, messages sent through the system, and operational data necessary to provide the service.
For prospective clients, we may collect publicly available business information such as hotel name, address, and publicly listed contact details.
We do not sell your data to third parties. We do not use your data for advertising.
Messages processed through our platform are handled by AI models (Anthropic Claude) for classification, routing, and report generation. Messages are not used to train AI models.
We use the following services to operate: Supabase (database), Cloudflare (hosting), Twilio (messaging), Stripe (payments), Zoho (email), Anthropic (AI processing). Each has its own privacy policy. We share only what is necessary to operate.
We keep your data for as long as needed to provide our services or as required by law. Client data is retained for the duration of the service agreement plus 90 days. Website enquiries are retained for 24 months. You can request deletion at any time.
Under UK GDPR, you have the right to access, correct, delete, restrict, or port your personal data. You can also object to processing or withdraw consent. Contact admin@specterautomations.com to exercise any of these rights. We will respond within 30 days.
Our website uses localStorage for session management. We do not use tracking cookies or third-party analytics.
If you are unhappy with how we have handled your data, you can lodge a complaint with the Information Commissioner's Office (ICO) at ico.org.uk or by calling 0303 123 1113.
We may update this policy from time to time. The latest version will always be available at this page.